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We will aim to process refunds within 5 days of receiving your returned order. We will e-mail you and let you know when we have received and processed your refund.

After you have received this e-mail, please allow an additional 5-10 working days for the refund to be credited to your account. The time in which it takes for your account to be credited will depend on which bank or card issuer you are with. Please note we have no control over this. We will credit your refund by the same method you used when you placed your order.


If you have been refunded the wrong amount…

Please e-mail, and quote your order number and the amount you believe you should be refunded. Please note the following may affect your refund:

  • Delivery charges are only refundable if the goods are faulty.
  • If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this.

Delivery Charge

The delivery cost that was originally paid is non-refundable unless the goods are faulty.

If you are returning items because you have changed your mind, this will be at your own cost, and we cannot refund your postage.

However, if we sent you the wrong item or the shoes appear faulty, please e-mail and we will rectify the issue as soon as possible!

If you are sending something back to us because we have made an error we will ask for a copy of your postage receipt – please e-mail/post this to us. For any queries regarding the above, please email or post your query to:

Unit 31 Camden Lock Place
London NW1 8AL
United Kingdom
(please do NOT use this address for returns)