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Frequently Asked Questions

How and when can I contact you?

LONDON, UK
 Phone: +44 (0)20 3326 2590
 Email: info@misslfire.com
 Online store: www.misslfire.co.uk
 Address: Miss L Fire Ltd, Unit 31 Camden Lock Place, Camden, London NW1 8AL, United Kindgom. Our office is open Mon-Fri 9:30-17:30)
PLEASE NOTE: this is not a shop. This address should never be used for returns. We will not be able to process returns/exchanges if the shoes are sent to our office. Please see our Returns policy for more information.

LOS ANGELES, CA
 Phone: +1 323 644 1940
 Email: jocelynromero.misslfire@gmail.com
 Online store: www.misslfire.com
 Address: Miss L Fire Inc, 4675 Hollywood Boulevard, Los Angeles, CA 90027, USA. (open Mon-Sat 11:00-19:00)

I’ve just ordered! How long will it take for my shoes to reach me?

Thank you for your order with Miss L Fire! Your items will be despatched within 2 working days and should be with you within 10 working days unless you have requested and paid for expedited shipping. Should there be a delay to your order we will contact you via e-mail so please provide the best e-mail contact when placing your order. Please also provide a daytime telephone number if you can. We may need to contact you so please ensure the information you provide is correct.

Please Note!Should you not see/respond to an e-mail regarding delivery problems, your goods may be sent back to us. We will have to charge to have the shoes sent to you again. 


Shipping cost

UK (1-4 working days) £6.00
Europe (1-5 working days) £15.95
Norway (5-7 working days) £26.00
Asia/Austraia/New Zeland (5-10 working days) £34.95
US/Canada/South America:  please check our US website www.misslfire.com

Which carrier company do you use?

We send all orders with either UPS (occasionally Royal Mail). Tracking #'s can be provided upon request. Please e-mail info@misslfire.com

 

I have ordered lots of shoes! Will they all arrive together?

UPS will sometimes send the parcels individually - so they may not arrive at the same time, but they will be under the same AWB/tracking number. Please e-mail info@misslfire.com if you're waiting for part of your order, and we'll provide you with a tracking number to see where the rest of your order is.

I’m not sure which size I should order. Do you have a shoe conversion chart I can use?

Of course! Please check the chart below to ensure you order the right size. Please note our shoes run true to European sizing specifically. If you have queries about sizing, we'll do our best to assist! Please e-mail info@misslfire.com should you require further help before you place your order.

Europe US / Canada China Australia Mexico Japan UK
35 5 35.5 5 - 21 2.5
36 6 37 6 - 22 3.5
37 6.5 37.5 7 - 22.5 4
38 7.5 39 8 4.5 23.5 5
39 8.5 40 9 5.5 24.5 6
40 9 41 10 6 25 6.5
41 9.5 - 11 6.5 25.5 7
42 10 42 12 7 26 7.5

I’d like to return my shoes for a refund/exchange. How should I do this?

With your order, you will have received a receipt with the details on how to do this. (If you do not have this, please e-mail info@misslfire.com

Please ensure the shoes are sent via recorded delivery, to:

Miss L-Fire Returns
C/O Colvanbridge
Unit 2-4 Riverside Business Park
Station Road
Earls Colne CO6 2ER
United Kingdom 
 

Please note: We do not refund any postage costs. 

You can also visit the other sections on our website regarding our returns, refunds and terms and conditions.

I've been charged custom and import fees since my goods arrived. Can I charge these back to you?

We do not have any control over import and custom fees, and we do not profit from them. We cannot, therefore, be charged for these.

The fees vary depending on where you live. If you are ordering from outside of the European Union, you may have some form of fees to pay to receive your parcel. Please contact your postal office or check online to find out more about these fees before you place your order with us.

There’s a style I really want to order but I can’t see it on your site! Where can I buy it?

Oh no! This means we don’t have that particular style available to order in our online store.
We try and stock our best sellers, and styles that may be hard to find!
Please e-mail info@misslfire.com and we will let you know if the style you are looking for becomes available. 

I’d like to see the shoes in person before I buy. Do you have a shop?

Yes! Our USA store is located at 4675 Hollywood Blvd, Los Angeles CA, 90027. If Los Angeles is too far away, please email info@misslfire.com and we will let you know if we have an L-Fire stockist near you!

I have a store and I’d love to stock your shoes! How can I do this?

Send an e-mail to damiana@misslfire.com with details of your store and we’ll get back to you as soon as possible with our wholesale information.